Having reviewed the frameworks and processes in use at NHBC, ChangeQuest developed a range of project and programme management modules, using specific NHBC terminology and project examples.
The modules were then tailored further to address the needs of the different departments across the organisation, covering claims, operations, product development, major projects team, infrastructure and IT, sales and marketing.
NHBC recognised that people skills were just as vital to the success of a project as formal project management skills and wanted to build these into the development programme. ChangeQuest incorporated behavioural skills training to help improve communication and collaboration across the various teams.
The staff at NHBC now have access to a training and development service which they can access via the company intranet.