Professionals can no longer rely on just their technical skills, they need to be just as comfortable dealing with conflict and people issues as they are with planning their work or writing a project status report.

Project and change managers often find themselves having to lead and influence people over whom they have no direct authority. Developing the know-how, skills and confidence to engage hearts and minds is essential.

Herding people through a process and expecting them to comply just isn’t enough. People need to be guided to collaborate efficiently, and learn the skills to deal with conflict, and obstacles that occur throughout project and change initiatives.

In today’s fast moving and complex environment, there will be problems, risks and also opportunities that are not evident at the start. The agility to respond to these by harnessing the skills of the whole team is critical. This can only be achieved in an environment where strong people skills and relationships allow views to be freely expressed without fear of reprisal, creating a genuine culture of collaboration. Effective people skills help to pull a team together so that everyone can contribute their best.

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What our clients say

"ChangeQuest were brought in to deliver personal effectiveness training, and PRINCE2® accredited training. As our business has evolved, so has the role of our consultants. Nowadays, as well as technical skills, consultants need complementary behavioural skills - the ability to interact with senior stakeholders, deal with people at all levels, manage change – all of these skills are vital. ChangeQuest was able to anticipate our needs and provide development solutions that help move us along this journey to meet our strategic goals." Resourcing Lead IT Sector
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