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You’ve probably heard about statistics that say 55% of meaning comes from non-verbal communication, 38% from tone of voice and just 7% from the words we speak. This is based on Albert [...]

I was saddened with news of the death of the inspirational role model and teacher Stephen Covey. His book 7 Habits of Highly Effective People sold over 20 million copies and was listed as one of [...]

There are many techniques around to help with decision making, which typically involve understanding where you need to get to, exploring possible options, gathering information to weigh up the [...]

There was a time that phrases such as ”you can bank on it” or ”you can take that to the bank” signified an assurance of confidence. Today I don’t think these would elicit [...]