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Every organisation that wants to develop and grow will need to change. Whether by undertaking projects to implement new technology, whether by changing business processes to increase [...]

Herbert Kelman is an American psychologist with a lifelong focus on conflict resolution and peace research. He set out 3 stages of attitude change, which are helpful when applied to the [...]

Familiar routines and processes are comforting. Following a well-trodden path is easier and less taxing on the brain. I was reminded of that recently when I went to meet a client for the first [...]