Hitachi Consulting (formally Information Management Group Limited) is a data insight and information management consultancy providing technical consultancy, advisory services and managed services.
The Head of Delivery’s Perspective
Dan Perrin, Head of Delivery explains “We had developed our own project delivery methodology but as the scope and size of our client engagements grew, we recognised we needed to be more structured in our approach.”
To address this, ChangeQuest delivered a series of accredited PRINCE2®, courses. To minimise the impact on clients, training was sometimes delivered out of working hours. “The PRINCE2 training helped us formalise our approach to projects, and implement the processes in a consistent way,” comments Dan.
Over the coming years, in line with industry trends, IMGROUP began to see an increasing demand for Agile delivery skills. “We needed to upskill the team on Agile delivery methods, but at the same time we didn’t want to lose the value of our existing framework,” he continues. “ChangeQuest developed a tailored Agile delivery programme for us and helped us incorporate Agile principles within our existing framework. This enabled us to respond to our clients’ needs better.
ChangeQuest has been great at meeting and anticipating our needs. It is very apparent ChangeQuest has invested a lot of time in understanding our business, and what we’re trying to achieve. They work in partnership with us, and it never feels like they’re pushing their own agenda. We have always been impressed with the quality of the training and the after-care.
Dan Perrin – Head of Delivery, Hitachi Consulting
Anita Howell, Resourcing Lead
The Resourcing Manager’s Perspective
Anitza Howell, Resourcing Lead explains “As our business has evolved, so has the role of our consultants and we have moved to a more competency based development model to complement the technical training we offer. Nowadays, as well as technical skills, consultants need complementary behavioural skills – the ability to interact with senior stakeholders, deal with people at all levels, manage change – all of these skills are vital. We have moved from purely technical consulting, to include business focused senior level consulting, and ChangeQuest has been able to help us along this journey.
ChangeQuest was able to support us as our business evolved; they understand where we are now, what we are trying to achieve, and also our history. As our business matured, this was reflected in the training and development solutions provided. Ranjit’s insight into the strategic direction of the company has enabled ChangeQuest to anticipate our needs and provide development solutions that will help move our staff along that journey, so we can realise our strategic goals.”
Gűnter Richter, Head of Business Consulting
The PMO’s Perspective
Günter Richter, Head of Business Consulting has been working with ChangeQuest for many years. “After completing the project management training, we started to see a demand in the market for business change management in parallel to the technology solutions we were providing. ChangeQuest designed a tailored programme that was very specific to our needs and it worked really well for us.
“This enabled us to identify more opportunities, incorporating change management as a value-add service. Our business consulting team now has the additional skills needed to have those conversations with clients and pursue them. This has resulted in more engagement for our organisation and assurance for our customers in realising return on their larger investment.
“ChangeQuest has always provided the guidance and flexibility we needed, whether that was providing in-house courses, out of hours training, or customised solutions. They relate well to our team, and have a deep understanding of our business goals. Their breadth of offerings sets them apart; they are able to apply learnings from so many different disciplines which adds a real richness to the delivery.”
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