Change Management training course

public course
Change management training

Course overview

Focusing on both the process and the people aspects of change, the Change Management Foundation and Practitioner certification teaches you powerful skills for managing change, such as engaging people along the journey, assessing the impact of change and an organisation’s change readiness.

On this highly practical course using real-life examples from your business, you will learn to thrive on change, minimise the stress that transition creates and gain the confidence to make change ‘stick.’

You will master how to galvanise individual motivations, overcome resistance, dismantle the barriers to communicating change and assess the severity and complexity of the change facing your people.

This globally recognised qualification, accredited by APMG International, is the definitive certification for professionals dealing with organisational change, transition and transformation.

Change Management certification content

The following areas are covered during this course

  • The change management context
    Learning and the individual, Learning process and styles, Learning dip
  • Change and the individual
    Models of individual change, Motivation, Individual differences
  • Change and the organisation
    Metaphors of organisations, Organisation culture and change, Models of change, Key roles in organisational change, Drivers of change, Developing vision
  • Stakeholder strategy
    Identifying and segmenting stakeholders, Personas and empathy maps, Stakeholder mapping, Influencing strategies
  • Communication and engagement
    Communications biases, Feedback and communications approaches, Communicating change and communications channels, Planning communications
  • Change impact
    Identifying and assessing change impact, Stakeholder impact assessment, Change severity assessment
  • Change readiness
    Building the change team, Motivation to change and supporting individuals, Building organisational change readiness, Change agent networks, Change management plan, Effective teams and team development, Preparing for resistance

Change Management course information

Who is it for?
Foundation level
  • Anyone interested in understanding the basic principles of achieving successful organisational change, transition or transformation
  • Team members involved in organisational change, transition or transformation projects
  • Professionals pursuing the Change Management Practitioner certificate, for which the Change Management Foundation certificate is a pre-requisite
  • If you are a project, programme or change manager and either responsible for or involved in implementing change, then this course will give you a good knowledge of change theory, together with a set of practices to improve your effectiveness


Practitioner level
  • Aspiring or current managers of organisational change, transition or transformation
  • Those performing key roles in the design, development and delivery of organisational change programmes, including; Change Project Managers, Transformation Managers, Senior Responsible Owners, Business Change Managers, Change Programme Managers, Operational Line Managers
What will I learn?
Foundation level
  • To become an effective team member involved in organisational change projects
  • How the process of organisational change or transformation occurs
  • The roles needed to assemble teams most likely to achieve successful organisational change
  • How people react to organisational change and how to help them adapt
  • What needs to be done to overcome resistance and manage it in such a way that the changes really ‘stick’
  • To develop strategies to keep people motivated while an organisation undergoes change
  • The different types of change process e.g. planned and emergent change
  • How to keep stakeholders engaged while an organisation undergoes change
  • A wide range of tools and methods whilst gaining fresh skills and new-found confidence to successfully deal with all aspects of change


Practitioner level
  • To apply appropriate process frameworks to optimally plan and understand organisational change
  • A range of organisation paradigms with which to understand, support and sustain organisational change processes
  • How to properly prepare for an organisational change initiative – such as building an effective change team and offering insights which enhance the team’s performance
  • To prepare people for organisational change
  • How to be motivational in ways that are empathetic towards peoples’ roles and personalities
  • How to establish a clear framework of roles, skills and activities through which leaders can support and sustain the change process
  • Opportunities to practise working on real project examples – this way you not only learn the knowledge behind the latest change theory, but get the knowhow and confidence to apply these skills, making your projects and change initiatives a real success
How will I benefit?
  • As an individual taking the course, you will develop your understanding of change and what it means, identify the negative impacts that change initiatives can have and learn how to address these so you can manage change initiatives successfully. You will also be recognised as a dependable manager of organisational change and gain a widely recognised professional qualification.
  • As an organisation, the successful completion of this course will demonstrate your people have a good understanding of change, its benefits and its impact on groups within the organisation.
Exam structure
Change Management Foundation level exam
  • Multiple-choice format and closed book
  • 40 minutes duration, with 50 questions
  • Pass mark 50%
  • Takes place on the afternoon of the third day
    You need to have achieved the Foundation level certification to go on to the Practitioner level certification


Change Management Practitioner level exam
  • Multiple-choice format and open book
  • 2.5 hours duration, with 80 questions
  • Pass mark 50%
  • Takes place on the morning of the fifth day

Included in your Change Management training

Change management handbook
  • The course textbook The Effective Change Manager’s Handbook, Essential guidance to the change management body of knowledge. Edited by Richard Smith, David King, Ranjit Sidhu and Dan Skelsey. Founder of ChangeQuest, Ranjit Sidhu, has written the chapter on Communication and Engagement.
  • Pre-course support and study guide
  • Course materials
  • Examination fees
  • Post-course support
  • You can run this programme in the most convenient way for your organisation, either over consecutive days or split into separate modules.

Would you like to know more about the Change Management certification?

Want to make your organisation stronger in uncertain times?

Call us on 01276 34480 or email us your enquiry, let’s get started!

What our client’s say

Kirsty Richardson Testimonial
ChangeQuest 5 star rating

“Fantastic insight into change management principles. Really enjoyed the Change Management Practitioner course. The end to end process worked extremely well – very responsive and efficient. Fantastic presenter, a good mix of encouraging, inspiring and engaging.”

Kirsty Richardson, Head of Internal Communications and Employee Engagement, SGN

Abbie Elkins Testimonial
ChangeQuest 5 star rating

“My aim was to learn a more comprehensive view of Change Management models and best practice. I have gained from the course new techniques and further understanding across all areas of Change Management. I really enjoyed the format and the course being over Microsoft Teams worked well in terms of logistics. It was very useful also to have a range of resources available to download and keep for later use.”

Abbie Elkins, Project & Change Analyst, Broadcast Media

Read what our clients have said about Change Management training with us

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