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Meeting changing business needs
at Hitachi Consulting
(formally Information Management Group Limited)
Hitachi Consulting (formally Information Management Group Limited) is a data insight and information management consultancy providing technical consultancy, advisory services and managed services.
Hitachi had developed its own project delivery methodology but as the scope and size of its client engagements grew, they recognised that they needed to be more structured in their approach. ChangeQuest was initially asked to deliver a series of training interventions to increase the capability and capacity of the Hitachi team.
Hitachi subsequently spotted an opportunity in the market to provide business change management services to clients in addition to its core offer. They asked ChangeQuest to design a tailored training programme to ensure their team were equipped to deliver a robust and consistent expanded service.
Delivered a series of accredited PRINCE2® courses to help staff formalise their approach to projects and implement processes.
Created a tailored Agile delivery programme and provided consultancy support to help Hitachi Consulting incorporate Agile principles within its existing framework.
With greater capability and capacity, the team has been able to identify and pursue new business opportunities. Having increased confidence and additional skills has provided reassurance to existing clients and enabled the team to respond to their needs better.
“ChangeQuest has been great at meeting and anticipating our needs. It is very apparent ChangeQuest has invested a lot of time in understanding our business, and what we’re trying to achieve. They work in partnership with us, and it never feels like they’re pushing their own agenda. We have always been impressed with the quality of the training and the after-care.”
Dan Perrin, Head of Delivery at Hitachi Consulting
“ChangeQuest was able to support us as our business evolved; they understand where we are now, what we are trying to achieve, and our history. As our business matured, this was reflected in the training and development solutions provided. Ranjit’s insight into the strategic direction of the company has enabled ChangeQuest to anticipate our needs and provide development solutions that will help move our staff along that journey, so we can realise our strategic goals.”
Anitza Howell, Resourcing Lead at Hitachi Consulting
“ChangeQuest has always provided the guidance and flexibility we needed, whether that was providing in-house courses, out of hours training, or customised solutions. They relate well to our team and have a deep understanding of our business goals. Their breadth of offerings sets them apart; they are able to apply learnings from so many different disciplines which adds a real richness to the delivery.”
Günter Richter, Head of Business Consulting at Hitachi Consulting
Improving organisational capability
The scope of the NHBC Project Management Office was expanding from supporting IT projects, to supporting and overseeing the governance of all strategic projects in the business. To do this successfully, the team needed a wider variety of skills and tools at their disposal.
ChangeQuest was asked to support this transition by designing and delivering a programme of tailored training across different business functions to increase capability.
Reviewed NHBC frameworks, processes and terminology and got familiar with live projects.
Developed a range of project and programme management training modules tailored to address specific departmental needs.
Delivered project leadership workshops for senior stakeholders to develop a shared understand of the role of the Sponsor and Programme Board in enabling delivery of business benefits.
Incorporated behavioural skills training to improve communication, collaboration and influencing skills across the different teams.
A new framework for project governance was established internally, giving NHBC oversight of all projects and programmes at once.
Project and programme managers became clear of what is required of them, apply the new framework and lead and direct project teams with confidence. Senior stakeholders gained a better understanding of the importance and impact of their role.
“We set out to implement a new framework for project governance, that would give us the flexibility to manage all of our projects, and that is what we achieved. We now have the agility to respond to business change, combined with the appropriate control and discipline to manage and govern projects across the company. Working with ChangeQuest has been immensely valuable, and I am confident our team now has the tools and skills in place to achieve measurable results.”
Simon Darby, Business Programme Manager at NHBC
Developing an organisational change management approach
Aster was modernising its legacy IT systems and associated processes to provide a consistent way of working and improve the customer and employee experience. ChangeQuest was asked to develop a change management strategy and framework to support the transformation.
Listened to a wide range of stakeholder perspectives so we fully understood organisational needs.
Developed a co-ordinated approach. There were multiple strands to the transformation, all operating separately. There were also other change initiatives driven by operational requirements that fell outside of the transformation programme but would add to the impact of change in those areas. The nature of the change meant that requirements evolved and changed regularly throughout the process.
Created a change management strategy and framework in an iterative and agile way to keep stakeholders engaged. The change framework incorporated ways of managing different change initiatives and co-ordinating them with the wider transformation. The hybrid approach we used meant that top-down reporting structures were reflected but there was enough flexibility to allow creative solutions to be developed from the bottom up.
The change management strategy and framework were approved by the programme board.
Key aspects of the change management framework were incorporated into the delivery, communication and learning and development workstreams.
The client has increased confidence that they have a suitable change approach in place to help them prepare for and deal with constant ongoing change.
“Working with Ranjit was such a positive experience! She is a strong collaborator and went to great lengths to understand the underlying motivation and purpose of our programme before we commenced design work. She ensured that our work was always joined up, noting the various workstreams and taking action to understand other wider system change in the business and how this would impact on our change programme. She worked hard to understand the various roles, responsibilities and activities of our business, and the needs of our workforce to be supported through a period of transformation. She brought this insight together with her subject matter expertise to help us design a change approach that is underpinned in research but also lived experience.”
Jane Pound, People Director at Aster
at British High Commission
The British High Commission in Nigeria wanted to invest in workforce training to improve change management capability and ensure that it could introduce new initiatives and changes effectively and efficiently. Managing change, and the impact of change, is an important part of the work of any government department, so it was important that staff were equipped with the latest qualifications and best practice guidance.
Delivered courses in Abuja for the APMG-International Change Management Certification™, the Facilitation Certification, and the PRINCE2® Practitioner qualification.
Osadebe Ogwudile, Learning & Development Champion for the British High Commission in Abuja explains why ChangeQuest was selected to support them;
“I looked online for UK training companies that could offer change management training. One website really stood out as showing the company really understood about change, and how to support people through times of change. I contacted ChangeQuest, and we have been working very closely with them since.
“It’s not always easy organising courses overseas,” reflects Osadebe “but ChangeQuest excels on logistics. Even for our first change management course, the textbooks and course materials arrived in plenty of time, allowing our delegates to prepare for the course and complete their pre-course work.
“Initially, the syllabus looked a bit daunting because the qualification is so rigorous, but the way that the trainer delivered the course gave everyone great confidence, and all eight delegates passed.
“The training was so successful that we immediately booked for a Facilitation certification and PRINCE2® as well. All ChangeQuest courses have been of the same high quality, with great results” he confirms.
“When we did our Change training,” Osadebe remembers, “We were inclined to worry just about the results, but the trainer was quick to remind us that the goal wasn’t only to have a qualification, but that our staff should gain valuable skills they could put into practice straightaway. Skills that would make a real difference to the effectiveness of the British High Commission. The ChangeQuest approach worked well, and our teams have used the knowledge they gained daily.”
“The whole experience of working with ChangeQuest has helped us to see training in a different light. They think well beyond the delivery of the course, ensuring the quality of their training gives the widest possible benefits. We now have greater competencies across our workforce, and a large number of staff have the skills to deliver extraordinary work.”
Osadebe Ogwudile, Learning & Development Champion at the British High Commission
“Among the UK training providers I have experienced so far, ChangeQuest is doubtless the best. They took care of every aspect related to the training experience: delivery of pre-course material in advance, nice and central course venue with natural light, lunch provided. The course itself was excellently taught by an experienced professional who enriched the course topics with business examples from her own experience. The training material was provided in printed version so to facilitate the evening study. I am really happy with this experience, and I surely will choose ChangeQuest for future training.”
Simona Vella, Organisational Consultant, Korn Ferry
“Always happy when ChangeQuest are involved – they’ve taught me so much. Their courses are great and high quality I have come away a far better change manager and it has not felt like training.”
Louis Alyward, Change Management Consultant and Trainer, Management Consulting
“In summary I would say I have gained a good grounding in the theory and lots of ideas about how to get started in practice with bringing more structure and thought to the way in which we manage change in my organisation. I thought the course was very well put together and run. It was clear a lot of thought had gone in to delivering a good learning experience in a virtual environment and it paid off. Ranjit was a great trainer – evidently knowledgeable and with lots of relevant experience to share which helped enhance the theory we were learning. I was also particularly impressed with how well she prepared us for the exam – giving us practical tips and the confidence to do well.”
Ruth Prior, Organisational Development Manager, Non-profit Organisation Management
“Applying organisational theory to the practical world of change projects. Well organised. The trainer was an expert in the subject matter and more importantly, really understood the needs of the class and encouraged full participation.”
Mark Smith, Programme Management, Broadcast and Telecoms
“I have worked in IT projects for 14 years on a number of change programmes and have decided to move my career into the change direction, so I used this course as a way to gather the knowledge. I have literally been able to come back to work and volunteered to produce the following documentation for our change programme to assist with my development; Stakeholder assessment, Change Management Strategy, Communications Strategy, Change Delivery Plan and Communications Plan, Training Strategy and Plan. I thought the course was amazing both the trainers made the learning experience exceptional and I really enjoyed it. I felt prepared for my exams and actually enjoyed them. I felt the engagement during the training was effective in helping the students learn the knowledge.”
Manpreet Johal, Senior Business Analyst, Media Sector
“This course was highly relevant to my current role. I have gained lots of models and structure, which will ensure that I can plan and carry out change in my organisation. I don’t think anything could have made this course better. It was absolutely excellent. Roger and Ranjit were fantastic. From ensuring that IT worked, right through to the high level of training. This course did not just prepare for examination – it gave the skills to confidently carry out this role in your work environment with lots of examples of implementation and encouraging others to discuss their experiences.”
Louise Gibson, Change Manager, Law Enforcement Industry
“The course was excellent and Steve Browne did brilliantly in allowing the group to explore application of our learning without losing focus on the syllabus and exams within it. Taking the course as a team, including our Director, has yielded value we could not have obtained by taking such a course in isolation, given the nature of our business. Steve applied his experience from very different fields of managing projects to our industry (retail and real estate). Many thanks Steve and all at ChangeQuest involved in delivering such an excellent four day course for us.”
Dan Widdon, Sustainable Development Manager, Retail Sector
“Fabulous, knowledgeable facilitation. Reassuring and adaptable approach to respond to different learning and practical needs.”
Heather Palmer, HRBP, Broadcast Media
“I have gained from the PRINCE2 certification course; considerable knowledge and practical advice to enable me to better support my colleagues and the projects I am involved with, new ideas and approaches for all avenues of work and appropriate management vocabulary for my role which was a key objective.”
Paolo Zanini, Clinical Applications Manager, Hospital & Health Care
“Fantastic insight into change management principles. Really enjoyed the Change Management Practitioner course. The end to end process worked extremely well – very responsive and efficient. Fantastic presenter, a good mix of encouraging, inspiring and engaging.”
Kirsty Richardson, Head of Internal Communications and Employee Engagement, SGN
“From this AgilePM certification course, I have gained the knowledge of how to bring in a project on time and with all agreed features. The facilitator was magnificent – clear delivery, interesting examples and great knowledge.”
Max Cowell, Sustainability Projects Co-ordinator, Retail Sector
“A really wonderful, well-structured course, that perfectly balances exam preparation with useful tools and applicable change management techniques for our work.”
Ella Memon, Change Programme Manager, Software Industry
“From attending this course, I have gained the following; a general understanding of agile and terminology when communicating with clients and colleagues, practices and workflow to deliver change in a more agile way, better / more effective stakeholder engagement and a focus on delivering value early on.”
Peter Evjen, Director, Management Consultant
“Really good pointers to pre-course working so I was prepared and understood the content. Intensive but well paced 5 day course delivered in a relaxed way which allowed for plenty of questions and exploration. Ranjit was very good at keeping the course focussed and on track.
Plenty of reinforcement of learning and repetition of key points which mean the key messages were learned well. I felt the course was ‘end to end’ and gave me a complete toolkit to manage any change management project.”
Nicky Barnes, Senior Change Manager, Media Sector
“This has been really helpful thank you Ranjit, I think you have given the team a much needed confidence boost on how we approach our sessions”
Lucy Balcer, Digital Experience Analyst, Non-profit Organisation Management
“I have gained a toolkit of strategies and approaches that I can use, which will be particularly helpful when looking at how to communicate during change, and tactics that will help me navigate really complex change involving a variety of stakeholders. Excellent trainer – very personable and knowledgeable, the venue was brilliant too – 10 out of 10!”
Jess Everett, Senior Communications Manager, Government Office
“An absolutely fantastic trainer, extremely knowledgeable, the course was well paced, interactive and brilliantly valuable.”
Laura Pakel, Strategic Account Consultant, Pharmaceutical at Pfizer
“Highly recommended, practical course with a great course leader. The course materials, session delivery, practical examples and opportunity to share experiences with fellow delegates brought the subject to life. I wouldn’t hesitate to recommend ChangeQuest.”
Tracy Kearns, Vice-Chair, South East Wales Branch at CIPD
“Useful tools to help identify where communication of change is needed and the different ways of doing it. Also highlighting the different perspectives other employees may have on change and how it affects their lives. Really good that it related to ‘real’ issues and examples in Guernsey and the Civil Service. Found it really useful to have the time to explore issues with colleagues and benefit from the experiences of others.”
Claire Barrett, Director of Policy, States of Guernsey
“My aim was to learn a more comprehensive view of Change Management models and best practice. I have gained from the course new techniques and further understanding across all areas of Change Management. I really enjoyed the format and the course being over Microsoft Teams worked well in terms of logistics. It was very useful also to have a range of resources available to download and keep for later use.”
Abbie Elkins, Project & Change Analyst, Broadcast Media
“I have recently started a new role and interested in how to support my new team through change to make the process smoother for all involved. I have gained some new tools from this course to use with my team to get their perspective and a new understanding on what to take into consideration around culture and change. The course ran well, and the trainer Ray had good knowledge.”
Amy Roberts, Service Coordinator, Local Council
“The course is packed with a wealth of knowledge to learn and introduces the learners to many useful concepts and research. Debbie was a great instructor, always making time to answer my queries and spending time with me to resolve my queries. The management team of the company are also great, Roger and Ranjit were great at providing efficient and supportive customer service.”
Erk N. Gunce, Patient Representative – Mental Health & Race, NHS
“Full marks. As a Learning & Development Professional myself, the level of my expectations for this learning experience was probably set at a quite high bar and I am happy to give it full marks! Pre-workshop support, guidelines and materials were all in place, with recommendations on how to best prepare which I advise any participant to follow. During the workshop, Ray combined subject matter expertise with flexing his facilitation around the participants’ needs. I was able to use the change initiative I was about to launch back at work for the exercise activities and also discuss about my specific change case with both Ray and Ranjit. Passed the exam no problem, I could apply all I learnt back in the workplace and also use it to increase change leadership capability in the organisation. Post-workshop support has been fantastic, with input and tips shared by ChangeQuest also many months down the line. Highly recommended, bravi!”
Erika Suerz, Learning & Development Manager, Group HR at Wärtsilä
“As a Change Manager this was the perfect course for me as it brings together a wide range of Change theory and practice in one coherent package. It has provided me with confidence that I have the key skills and knowledge that I need and the book provided is a resource I will be relying on in my day to day job. In fact I used it to help me prep for an interview of a Change job in the week after the course and it was invaluable (I got the job!). Ranjit was an excellent trainer with a wealth of industry experience to draw on to illustrate learning with practical examples. Her calm, friendly, and supportive style was perfect to help participants conquer their exam fears. My advice however to anyone contemplating doing the course is to do the pre-work as there is a huge amount of learning that participants need to get through in a very short period of time.”
Louise Cann, Change Lead, Media Sector
“The agile concepts are really well suited to the ‘business as usual’ work of my team so I will try and apply these straight away – I now recognise behaviours we already do that fit well with agile ways of working. I have gained techniques and methods to apply to project management, as well as business as usual, to be more effective and adapt better to change.”
Isabel Harding, Science Content Editor, Research Council
“I learned so much from the course and felt that I really benefited from hearing the experience from the other participants and also from the trainers. The course materials and instructions were very easy to follow and the trainers supported each one of us to feel confident for the exam. The course covers a lot of theory but is very focused on how this applies to situations in the workplace. I feel that completing the course will give me the knowledge to apply it to many situations, and the confidence to advise others through change. The course covers lots of material but the many interactive exercises helped to break it down and aided learning. I would advise anyone completing the course, to do the pre reading and use the text book as the basis for your learning, as it is used in the practitioner exam.”
Kate Crowe, Manager, Retail Sector
“From this course, I have gained knowledge, techniques, perspective and ideas. Even though it was online/virtual, the bond the group formed was wonderfully supportive and friendly. Ranjit is an absolute expert in this world – her knowledge knows no limits!”
Andrea Collier, Operations Manager, Media Sector
“I have gained tools around leading / managing change and tips around supporting staff, recognising resistance and how to help address these. Also the importance of culture, communication and our role in embedding these within the organisation. Useful discussions too.”
Mark Gannon, Benefits Manager, States of Guernsey
“I have a broader understanding of how agile principles can be used in other business areas and IT and can contribute to better and faster change.”
Nina Bremnes, Senior Manager, Finance Industry
“I have gained lots from the course that I can apply to my work and found it very thought provoking. The training has reminded me to slow down when driving change to ensure all are moving together. Ray is a fantastic trainer and very engaging.”
Karen Richmond, Provision Manager, Local Council
“One of the best professional development courses I have ever been on. Both Debbie and Ranjit were absolutely excellent tutors – helping us cover a lot of ground quickly, and really getting to grips with the material, not just in order to pass the exam but also to be able to apply it in the real world. They really boosted my confidence about the syllabus content and the exam. The class size of 13 was great and meant we had lots of interaction and learning from one another. My top tip to get the most from the course: make sure you do all the recommended pre-reading – I thought the suggested 20 hours was about right.”
Matthew Blair, Business Change Management Specialist, Charity Sector
“As a new manager, I am really interested in the idea of resilience – what it means for myself and my team. This course has really made me think, I have so much information now which I can read and reflect on and will definitely be using the strategies discussed both personally and at work. The workbook is a fabulous resource and the training has been fantastic! I would recommend it to any member of my organisation.”
Gillian Davies-Patrick, Senior Practitioner Occupational Therapist, Local Council
“I have gained lots of tools that I am able to use immediately, and I have been given further research opportunities, all of which will help me in my role. I have really enjoyed the course, very interactive and enjoyed working on exercises with colleagues from different sectors. I feel I have learnt different ways to communicate and be an authentic leader.”
Helen Swan, Senior Support Worker, Local Council
“I have gained ideas and recommendations about planning stages of a project and ensuring better lines of communication. I enjoyed the course very much, Ranjit was great.”
Ellie Clark, Curatorial Assistant, Museums
“I have gained tools to support me with leading a team. Very interesting course and provided a good look at leadership from a different perspective. Very knowledgeable trainer.”
Louise Presley, Libraries, Registrations and Archives Service Manager, Local Council
“The thing I enjoyed most about a consistently good week was the way both Debbie and Ranjit encouraged group discussion and the sharing of change experiences. As a result the course was a great balance of learning the theory alongside much more practical application of tools and techniques. The exams almost faded into the background as we enjoyed a rare chance to talk about the challenges of planning, leading and embedding change and how to apply it to current situations back in the workplace.”
Charlotte Eimer, Head of Change, Media Sector
“The agile techniques will be beneficial to my work environment and the PRINCE2 principles will help set a better working team. Since more than one from our team attended, it will be easier to include new techniques and improve our work/delivery and management areas.”
Eleni Loli, Records Manager, Research Council
“I attended this Facilitation course as am runing workshops for clients and wanted to learn different tools. I have gained confidence from this course, the trainer was excellent and I have very much enjoyed the 5 days.”
Jason Brown, UX Designer, Information Services
“I have gained methods to identify and improve readiness for change and tools to support, lead and prepare for change. The real examples referred to by both the presenter and the delegates were very powerful in delivering the learning.”
Philip Hugo, Senior Procurement Officer, States of Guernsey
“Ray Wicks, the trainer, was excellent. The course materials were also very good, and the chance to meet other change professionals and share experiences was insightful. The course has made me think in a more structured way about managing change, and it gives you a mental toolbox of useful approaches and strategies for dealing with all stages of the change cycle. Ray explained early on in the course that the curriculum has to tread a fine line between teaching participants about the pragmatic and real-life aspects of change, as well as get you to pass an exam, and I think Ray did this really well. Note to future participants – definitely do your pre-work! It really makes a difference and enables you to hit the ground running.”
Julie Owst, Head of Sustainability and Change, Food and Beverage Sector
“From this Building Resilience masterclass, I have gained strategies for wellbeing and prioritisation to boost resilience, to change my people-pleasing and balance it better and how to build up my self-esteem. It was great, everyone should take this course, it is essential.”
Fiona Batchelor, Customer Services, Local Council
“Form attending the virtual Change Management course, I have gained so much, it has bought it all together. Fantastic experience, one of the best weeks of the year so far in lockdown! Very professional, high standard of delivery from Ranjit, kept me hooked.”
Cath Bailey, Change Lead, Housing Association
“This course has provided me with greater awareness of self and how I come across to others whilst making me aware of practical changes that I can make to position myself as a leader in the team with more confidence, while remaining true to myself. I have some tangible actions to take away and apply when working with and developing my team.”
Kate Nowowiecki, Engagement Development Manager, Local Council
“I have gained practical tools and techniques from this course and awareness of group dynamics. Handouts were fab.”
Jodie Pitcher, Systems and Reporting Analyst, Non-profit Organisation Management
“Really useful tools and tips on how to use them. Great course and feel more confident addressing issues around feedback.”
Paula Mitchell, Safeguarding Assurance Officer, Local Council
“Fantastic week studying for the Change Management Foundation and Practitioner certification under the expert tutelage of Debbie Fisher. Debbie’s relaxed and engaging style, coupled with a wonderful cohort made for not only a very informative week, but also a thoroughly enjoyable one. Thanks to everyone at ChangeQuest. From booking through to certification, a fine example of how to exceed customer expectations.”
Craig Maloney, Contract Strategy Manager, Energy Sector
“Booking the course was really easy and there was great communication with Roger which helped me choose this course. The course was held at a great venue, where is was quiet and easy to focus on the learning. Our instructor, Ray Wicks was really great and made sure that everyone’s objectives were met. He had a great understanding of Change Management and was able to prompt some great learning conversations. Not only did he cover the material needed to pass the exams but he also taught us a lot more about the practical application of change management – this really helped consolidate my learning. I’d certainly recommend Ray and ChangeQuest.”
Christian Walton, UK Organisational Development Manager, Food and Beverage Sector
“I found this course very useful, particularly the ‘hands-on’ work. Excellent day, well presented and clear support from the presenter.”
Stevie Kiggins, Quality and Enablement Manager, Local Council
“I’m asked to run projects (past and present) and have never had any formal training. When offered the chance to attend this course I felt it would be of great benefit to me. I have gained a good understanding of how to apply principles of project management to my role and the projects that are in the pipeline. It will help me structure my approach to any formal project and ‘informal’ projects I’m asked to do. Great course, well run.”
Kate Cusick, Levy and Compliance Consultant, Education Management
“I attended this Change Management course due to the volume of change that our business is going through, the level of my involvement in that change currently and potentially in the future. The list is endless of what I have gained from the course….but most importantly about better ways to deal with people and situations in times of change. How to plan for it in the most proactive, collaborative way and how to engage with others to keep the momentum going. I cannot fault this course at all. Right from the beginning it has been a smooth process, from getting the training material to room checks for the exams. Every step of the way Ranjit and/or Roger have been there to support and offer their guidance. This has made me feel relaxed about it and therefore increased my learning potential. First Class.”
Jo Williams, Policy, Training & Assurance Manager, Non-profit Organisation Management
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